Kapitales Research is committed to providing quality service and advice to our clients in their quest to achieve their financial goals. If we have not lived up to this commitment and you have a concern or complaint, we want you to let us know so that we can ensure your issue is dealt with in a fair and balanced way.
Our commitment extends to providing accessible dispute resolution service. If you have a complaint, concern or comment about the service provided to you, we ask that you take the following steps:
Enva New Zealand Pty Ltd
Shop 8/130 Main Rd. McLaren Vale SA 5171, New Zealand
Level 3,169 Fullarton Road, Dulwich 5056 New Zealand
Once we receive your complaint or comment we will try to resolve your complaint quickly and fairly. We will acknowledgement receipt of your complaint within one business day of receiving it. If your complaint is not resolved to your satisfaction within a further 30 days, you can raise your concerns with the New Zealand Financial Complaints Authority (AFCA).
New Zealand Financial Complaints Authority
Online: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678 (free call)
Mail: New Zealand Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
AFCA provides a free and independent dispute resolution service which is available to consumers and small businesses where the dispute cannot be resolved between the client and the financial firm and that falls within AFCA’s terms of reference. Enva New Zealand Pty Ltd is a member of this complaints resolution service. Our member number is 46406.
The New Zealand Securities & Investments Commissions (ASIC) has a free call Info line 1300 300 630 which you may use to make a complaint and obtain information about your rights.
Nextgen Global Services Pty Ltd trading as Kapitales Research (ABN 89 652 632 561) is a Corporate Authorised Representative (CAR No. 1293674) of Enva New Zealand Pty Ltd (AFSL 424494). The information contained in this website is general information only. Any advice is general advice only. No consideration has been given or will be given to the individual investment objectives, financial situation or needs of any particular person. The decision to invest or trade and the method selected is a personal decision and involves an inherent level of risk, and you must undertake your own investigations and obtain your own advice regarding the suitability of this product for your circumstances. Please be aware that all trading activity is subject to both profit & loss and may not be suitable for you. The past performance of this product is not and should not be taken as an indication of future performance.
